Type: point-based loyalty program

  1. Tier
    • Diamond Tier 
    • Upgrade with S$1000 Spending
    • Customers can reach the Diamond tier by spending S$1000 (no downgrading).
    • Customers receive exclusive offers and early access to promotions.
    • Diamond members enjoy all previous benefits plus:
      • 15% off regular price products 
      • A free vase with their next purchase worth S$20.
      • A special gift/flowers on their birthday worth S$100.
  2. Gold Tier 
    • Upgrade with S$300 Spending
    • Customers can upgrade to the Gold tier by spending S$300. (no downgrading).
    • In addition to the Silver benefits, Gold members receive exclusive offers and early access to promotions.
    • Gold members enjoy all previous benefits plus:
      • 12% off regular price products 
      • A free vase with their next purchase worth S$10.
      • A special gift/flowers on their birthday worth S$30.
  3. Silver Tier 
    • Joining Level
    • Customers can join the loyalty program for free. (no downgrading).
    • They earn points at the rate of 100 points per dollar spent.
    • Gold members enjoy all previous benefits plus:
      • 10% off regular price products
  4. Member particular 
    • Basic information: name, mobile, address, industry
    • Accessing membership information from the company’s official website
    • Unique identifier:  mobile number
  5. Earning Points:
    • Customers earn 100 points for every dollar spent.
    • Points expire one year from their last purchase.
    • Accumulated points are stored in their loyalty account.
  6. Redemption:
    • Customers can redeem points once they reach 10,000 points.
    • 10,000 points are equivalent to S$10 worth of credit.
  7. Communication:
    • Inform customers about the program through email, SMS, or in-store signage, a membership page, & a landing page for membership recruitment.
    • Regularly update them on their point balance and available rewards.
  8. Implementation:
    • Loyalty management software
    • Ensure that staff members are trained to explain the program to customers.
    • Marketing POP in the store includes membership tier, benefits & T&C

Member Privilege

  • Diamond Tier 
    • Upgrade with S$1000 Spending
    • Customers can reach the Diamond tier by spending S$1000 (no downgrading).
    • Customers receive exclusive offers and early access to promotions.
    • Diamond members enjoy all previous benefits plus:
      • 15% off regular price products 
      • A free vase with their next purchase worth S$20.
      • A special gift/flowers on their birthday worth S$100.
  • Gold Tier 
    • Upgrade with S$300 Spending
    • Customers can upgrade to the Gold tier by spending S$300. (no downgrading).
    • In addition to the Silver benefits, Gold members receive exclusive offers and early access to promotions.
    • Gold members enjoy all previous benefits plus:
      • 12% off regular price products 
      • A free vase with their next purchase worth S$10.
      • A special gift/flowers on their birthday worth S$30.
  • Silver Tier 
    • Joining Level
    • Customers can join the loyalty program for free. (no downgrading).
    • They earn points at the rate of 100 points per dollar spent.
    • Gold members enjoy all previous benefits plus:
      • 10% off regular price products

MEMBERSHIP TERMS AND CONDITIONS

  1. The WENYA membership is issued by and remains the property Wenya Flora Pte Ltd, Wenya Flora Pte Ltd reserves the right, on reasonable grounds, to accept or decline a membership application, to alter and amend any conditions of the loyalty program, and to withdraw or cancel any membership without any prior notice.
    • Reasonable grounds include any abuse or attempted abuse of the WENYA Membership program, use or attempted use of a WENYA Membership in a manner which is contrary to the terms and conditions, and any reasonable grounds of suspicion of dishonesty on the part of a Member in connection with the program.
  2. The WENYA Membership is non-transferable.
  3. A Member is responsible for informing Wenya Flora either in person (at Wenya Flora Shop) or in writing (membership@wenyaflora.com.sg)  when there is a change of personal particulars.
  4. All WENYA Members must be at least 21 years old and/or above on the date of application.
  5. To receive or redeem membership gifts/promotions. As membership identification is based on one’s mobile number, a mobile number must be produced as proof of Membership for any redemption or Membership discounts. Failure to do so will disqualify a customer from enjoying Member privileges. Please be advised that expired memberships are not eligible for any redemption of Membership benefits. The mobile number serves as a membership number and will be used for identification and/or verification purposes.
  6. In agreeing to enter into a Sales Order with the Seller, the Customer agrees to be automatically included into the WENYA membership/loyalty program once a minimum purchase requirement (as determined by the Seller) has been met. A Customer may opt out of the WENYA membership/loyalty program by communicating his or her intention in writing to membership@wenyaflora.com.sg. A Customer may also choose to unsubscribe to marketing messages via unsubscribe links provided in Wenya Flora electronic communications.
  7. Points expire one year from their last purchase.

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