1. Can I order flowers or plants for events such as weddings or corporate functions?

Absolutely! We offer custom floral arrangements for weddings, corporate events, and other special occasions. 
Please contact us to discuss your specific requirements.

2. Can I request a sample or preview of a floral arrangement before placing a large order?

Yes, we can provide samples or previews of floral arrangements for large orders or special events. 
Contact us to arrange a consultation with our floral designer.

3. Do you offer installation services?

Yes, we offer installation services for large-scale floral arrangements and events with management approval. 
Contact us to discuss your specific requirements and request a consultation.

4. Do you offer payment terms for regular customers?

No, we do not accept payment terms.

5. Do you provide care instructions for the flowers and plants I purchase?

Yes, care instructions are included with each purchase. Additionally, you can find detailed care tips on our website wenyaflora.com.sg/Care-tips, or speak to our customer service team.

6. Are your plants suitable for beginners or indoor environments?

Yes, we offer a selection of plants that are ideal for beginners or indoor spaces, along with care instructions to help you maintain their health and beauty.

7. Are your flowers and plants guaranteed to be pest-free?

Yes, we take rigorous measures to ensure that all our flowers and plants are free from pests before they are shipped or delivered. 
However, please contact us as soon as possible if you find the pest-free conditions not as described.

8. What types of seasonal flowers do you offer throughout the year?

We offer a variety of seasonal flowers that change throughout the year based on availability and the seasonality of different blooms.

9. Do you offer gift-wrapping services for flower arrangements?

Yes, we offer elegant gift-wrapping options for our flower arrangements, depending on the product purchases.

10. Can I request a specific color scheme for my floral arrangement?

Yes, you can specify your preferred color scheme in the order notes during checkout. 
We will do our best to accommodate your preferences.

11. Do you offer flower subscriptions for regular deliveries?

Yes, we offer flower subscription services where you can receive fresh flowers on a weekly, bi-weekly, or monthly basis. 
You can customize your subscription based on your preferences.

12. Do you offer corporate accounts or bulk ordering options for businesses?

Yes, we offer corporate accounts and bulk ordering options tailored to businesses. 
Contact us at www.wenyaflora.com.sg/contact-us to discuss volume discounts and personalized service options.

13. Can I request a custom floral arrangement for a specific occasion?

Yes, we specialize in creating custom floral arrangements for weddings, anniversaries, birthdays, and other special events. 
Contact us to discuss your vision with our floral designer. Otherwise, you may consider purchasing our products from our e-shop.

14. Can I send flowers anonymously to someone?

Yes, you can choose to send flowers anonymously. Simply indicate this preference in the special instructions section during checkout.

15. What is your policy on substitutions if a specific flower or plant is unavailable?

If a specific flower or plant is unavailable at the time of your order, we may contact you and substitute it with a similar item of equal or greater value to ensure timely delivery with your approval.

16. Do you offer consultations for personalized flower arrangements?

Yes, we offer consultations for personalized flower arrangements for weddings, events, or special occasions. 
Please contact us to schedule a consultation with our floral designer.

17. Are your flowers and plants locally sourced?

Yes, we partially locally sourced flowers and plants whenever possible to ensure freshness and support local growers.

18. Do you offer gift certificates or vouchers for flower and plant purchases?

No, we do not offer gift certificates or vouchers for the time being.

19. Do you offer special pricing for bulk orders?

Yes, we offer wholesale pricing for registered wholesalers/resellers for their orders of flowers and plants. 
Please contact us directly to discuss your specific requirements.

20. Can I request a specific type of vase or container for my floral arrangement?

Yes, we offer a selection of vases and containers that you can choose from to complement your floral arrangement. 
These options are available during checkout.

21. Do you offer flower arrangements specifically designed for sympathy or funeral occasions?

Yes, we offer tasteful and respectful flower arrangements designed specifically for sympathy or funeral occasions. 
Please browse our sympathy collection on our website.

22. What are your delivery arrangements and fees?

Delivery fee is S$15 per location under the standard delivery route, with orders above $100 enjoying free delivery.

23. Are there any additional charges for deliveries on weekends or public holidays?

Delivery Schedule 
– We deliver Monday to Sunday, including public holiday 
– Order before 12 noon for Same Day Delivery 
– Delivery timeslots are 10 am – 2 pm and 2 pm – 6 pm 
– Delivery timeslots will be subject to changes during festive periods such as Christmas, Chinese New Year, Valentine’s Day, and Mother’s Day.

Delivery Fee 
– Standard Delivery is $9.00 (inclusive of GST) per trip. This is for flowers and up to 3 plants/soil products delivery. 
– Plant Plus Delivery is $15.00 (inclusive of GST) per trip. This is for flowers and more than 4 plants/soil products delivery. 
– Festive Surcharge may apply during festive periods such as Christmas, Chinese New Year, Valentine’s Day, and Mother’s Day.

24. Do you offer free self-collection?

Yes, we offer free self-collection at TCH Techcentre 01-05 Singapore 608598. 
Simply select the self-collection option during checkout.

25. How can I enquire about specific products or services not listed on your website?

For inquiries about products or services not listed online, please fill out our enquiry form at [www.wenyaflora.com.sg/contact-us]. Our team will promptly assist you.

26. Can I request a specific delivery date and time for my order?

Yes, during checkout, you can specify your preferred delivery date and indicate any special instructions. 
We will do our best to accommodate your request.

27. Can I pre-order flowers or plants for a future date, such as Valentine’s Day or Mother’s Day?

Yes, you can pre-order flowers and plants for future delivery dates. Simply select your desired delivery date during the checkout process, but the delivery fees and slots may vary due to special days.

28. Are there any restrictions on delivery to certain locations within Singapore?

We deliver to most areas within Singapore. However, there may be some remote locations that are not covered. 
Please check with us if you are unsure about your delivery area.

29. Do you offer international shipping for plants or flowers?

We do not offer international shipping at this time.

30. Can I specify a preferred delivery time window for my order?

Yes, you can indicate your preferred delivery time window during checkout with an additional $15 surcharge.

31. Can I request a rush delivery for urgent orders?

Yes, we offer rush delivery options for urgent orders. Please contact our customer service team to discuss availability and additional charges.

32. What happens if my flowers or plants arrive damaged?

In the rare event that your order arrives damaged, please contact us immediately with a photo of the damaged item. 
We will arrange for a replacement or refund accordingly.

33. Can I return or exchange flowers or plants if I am not satisfied?

Due to the nature of our products, we do not accept returns or exchanges for flowers or plants. However, if you are not satisfied with your order, please contact us and we will strive to resolve any issues.

34. What should I do if I need to change the delivery address after placing my order?

Please contact our customer service team immediately with your order number and new delivery address. We will do our best to update the information at least 3 hours before shipment.

35. Can I order additional gifts such as chocolates or balloons with my flower arrangement?

No, we do not offer additional gifts for now.

36. Can I place an order for a bouquet or arrangement without creating an account?

Yes, you can place an order as a guest without creating an account. However, creating an account allows you to track your orders and manage your preferences more easily.

37. What payment methods do you accept?

We accept payments via Cash, PayNow, Credit Card, FavePay, and Grab Pay. Payment options are available during checkout.

38. What are your operation hours?

Our operation hours are detailed on our Contact Us page. Please visit [wenyaflora.com.sg/contact-us] for the most up-to-date information.

39. What should I do if I need to cancel or modify my order?

Please contact our customer service team as soon as possible. Orders can be modified or canceled up to 12 hours before the scheduled delivery.

40. How do you ensure the freshness of flowers and plants during delivery?

We take great care to ensure that all our flowers and plants are carefully packaged and transported under optimal conditions to maintain their freshness.

41. Do you offer discounts or promotions for repeat customers?

Yes, we have a loyalty program for our repeat customers. You can earn points with every purchase, which can be redeemed for discounts on future orders.

42. How can I stay informed about your latest promotions and new arrivals?

You can subscribe to our newsletter to receive updates on our latest promotions, new arrivals, and exclusive offers. 
Sign up on our website or during checkout.

43. How can I apply a promotional code or discount to my order?

You can enter your promotional code or discount during the checkout process for non-promotional products. 
The discount will be applied to your total before payment.

44. Do you offer eco-friendly packaging for your flower and plant deliveries?

Yes, we are committed to using recycled materials and eco-friendly packaging materials whenever possible to minimize our environmental impact.

45. How can I provide feedback or review your products and services?

We welcome your feedback! You can leave a review on our website or contact our customer service team directly with your comments or suggestions.

46. How can I provide testimonials for your products and services?

We welcome your testimonials! You can leave a testimonial on our website or contact our customer service team directly with your comments and consent to post the testimonial on our home page.