Products

Flowers and plants are natural products; therefore, sizes, shapes, colors, and availability may vary.

Order Cancelation

Cancelation requests must be made at least 24 hours before the scheduled delivery date.

Exchange, Returns, and Refunds

If our products do not meet your expectations and you wish to request an exchange, return, or refund, please refer to our Returns & Refunds Policy page for detailed instructions.

Office Operations

We strive to respond to all email inquiries within 2 working days.

Delivery Service

Wenya Flora Pte Ltd (www.wenyaflora.com.sg) endeavors to deliver all orders on the customers’ selected date and timeslot. However, unforeseen circumstances may arise where we are unable to deliver within the requested timeslot. Our customer service team will contact you to reschedule another convenient delivery date. We shall not be liable for any damages or inconveniences arising directly or indirectly from:

• Incorrect delivery addresses or contact details provided in the order.
• The recipient is not available at the specified address during the scheduled delivery timeslot.
• Rejection of delivery at the point of delivery.

Limitation of Liability

In case of any mishap or unsatisfactory delivery, Wenya Flora Pte Ltd’s liability is limited to the amount paid by the customer. We shall not be liable for any additional compensation, including but not limited to direct, indirect, consequential, and/or incidental loss of profits, contracts, or revenues.

Privacy Policy

This Privacy Policy governs the collection, use, and disclosure of Personal Data (as defined herein) arising from goods and/or services offered by Wenya Flora Pte Ltd.

1. Information Collection

1.1. We collect information when you register on our site, place an order, or subscribe to our newsletter. 1.2. Information collected may include your name, email address, mailing address, or phone number. You may visit our site anonymously.

2. Use of Information

2.1. We use the collected information for personalizing your experience, improving our website, enhancing customer service, processing transactions, and sending periodic emails related to your orders.

3. Security Measures

3.1. We implement various security measures to safeguard your personal information during order placement or when accessing our site. 3.2. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and stored in encrypted form with access limited to authorized personnel only. 3.3. After transactions, sensitive information (credit cards, social security numbers, etc.) is not retained on our servers.

4. Cookies

4.1. We use cookies to enhance your browsing experience and remember your preferences for future visits. You can choose to disable cookies in your browser settings, but this may affect certain functionalities of our site.

5. Information Disclosure

5.1. We do not sell, trade, or transfer your personally identifiable information to third parties. Trusted third parties assisting in website operations agree to maintain confidentiality. Non-personally identifiable visitor information may be used for marketing or other purposes.

6. Third-party Links

6.1. Occasionally, we may include third-party products or services on our site. These sites have separate privacy policies, and we bear no responsibility for their content or activities.

7. Personal Data Protection

7.1. By using our site, you consent to the collection and use of your information in compliance with the Personal Data Protection Act of Singapore.

8. Online Privacy Policy

8.1. This policy applies to information collected through our website and not offline.

9. Terms and Conditions

9.1. Please review our Terms and Conditions section governing website use, disclaimers, and limitations of liability.

10. Your Consent

10.1. By using our site, you consent to our Privacy Policy.

11. Policy Updates

11.1. We reserve the right to update our Privacy Policy, with revisions posted on this page and effective immediately upon posting.

12. Contact Us

12.1. For any questions regarding this Privacy Policy, please contact us using the provided contact form.