Exchange, Returns & Refunds

1. Exchange, Returns & Refunds:

• • Defective Item:

1. 1. 1. For perishable items such as flowers and plants, please inform us of any defects within 24 hours of receiving the item, and provide supporting images via email or
      2. WhatsApp. We will arrange for an exchange of the defective item. For non-perishable items such as pots and soil, please inform us of any defects within 72 hours of receiving the item, and provide supporting images via email or WhatsApp. We will arrange for an exchange of the defective item.
      3. Please note that requests made after the specified timeframes mentioned above (#1: 24 hours for perishable items, #2: 72 hours for non-perishable items) from the time of receipt cannot be accommodated for exchange or refund.

• • Unavailability of Item:

If any item becomes unavailable, we will contact you to discuss suitable alternatives. If you do not agree with the suggested substitute, we will proceed with a refund. 

• • Incorrect or Incomplete Item Delivered:

If you receive an item that is different from your order or if your delivery is incomplete, please contact us immediately. We will arrange delivery of the correct item promptly.

2. Non-Refundable Items:

Please note that certain items are not eligible for exchange or refund, including:

• • Perishable items such as flowers and plants beyond 24 hours from the time of delivery/collection
  • Non-perishable items such as pots and soil beyond 72 hours from the time of delivery/collection
  • Items that have been used or show signs of use Promotional items

3. Exchange, Return & Refund Process:

To initiate an exchange, return, or refund, please follow these steps:

• • Email us at enquiry@wenyaflora.com.sg or call us at +65 82464321
    
  • Provide your order number, describe the issue, and attach any supporting images

4. Refund Processing Timeframe:

Refunds will be processed via the original method of payment used for the initial purchase. Please note that it may take up to 7 working days for the refund to appear on your credit card statement.

5. Contact Us:

For any inquiries or concerns, please email us at enquiry@wenyaflora.com.sg